Real work, measured outcomes

Challenge

With every technician out on a job, the office phone rang through to voicemail for most of the day — and a caller with an urgent breakdown simply dialled the next company on the list. Evenings and weekends were worse: nobody answered at all. The team knew they were losing work, but had no way to measure how much or to be in two places at once.

Approach

We put an AI receptionist on the line, live in 48 hours. It answers every call 24/7 in the caller's own language, tells urgent breakdowns apart from routine enquiries, books appointments directly into the shared diary and sends the office a written summary of each conversation. Nothing is promised without the caller's details captured first — the team simply opens their morning to a tidy list instead of a full voicemail box.

Challenge

Two jobs quietly ate the office day. The first was answering "where's my order?" — status lived in a spreadsheet and a few people's memory, so every customer question meant someone stopping to check. The second was invoicing: each invoice was retyped from the order into the accounting system, which was slow and, often enough, wrong. Typos became disputes, and disputes became late payments.

Approach

We connected the order flow end to end. Status now advances automatically as an order is picked, packed and shipped, and both the customer and the office can see it without picking up the phone. Invoices are generated directly from the confirmed order — the same figures, entered once — and go out the moment goods leave the warehouse. The team reviews and approves; the retyping is gone.

Challenge

Two habits cost the firm its most expensive hours. Contracts were rebuilt clause by clause each time, even when a near-identical agreement sat in a closed matter. And research repeated itself — associates chased points the firm had already reasoned through, because that knowledge lived in memos and matter files nobody could search. The expertise was there; it just wasn't reachable.

Approach

We built an assistant grounded strictly in the firm's own material — its template library and its closed matters, with access controls that respect confidentiality. It drafts a contract from the correct template and prior precedent, and produces a first-pass research memo that cites back to the source documents so every point can be checked. Lawyers review, refine and take responsibility for the final word — the blank page is simply gone.