Use cases

Real work, measured outcomes

Three TealSpark engagements in detail — a heating & plumbing company, a logistics operator and a law & advisory firm: the bottleneck each faced, what we built and the measured outcome. Quotes out in 24 hours instead of a week, response times down 70%, research that starts 80% done.

Technical building services — heating & plumbing, Luxembourg

Quote-driven, call-heavy, always on site.

Challenge

The office team was buried in calls and quote requests. Every devis was assembled by hand from supplier price lists and handwritten site notes — a week from visit to quote on a good week. Meanwhile, calls went unanswered whenever technicians were on site, and unanswered calls went straight to competitors.

Approach

We rebuilt the quote-and-call flow end to end: AI-assisted quote drafting that pulls from supplier catalogues and site notes, 24/7 call answering with appointment booking, and automated job scheduling that keeps technicians' routes realistic. The office reviews and sends — the assembling, chasing and retyping is gone.

Outcome

Quotes out in 24 hours instead of a week — and no missed calls.

Same team, same vans. The bottleneck was never the people — it was the paperwork standing between a site visit and a signed quote.

Could this be you? If quotes, calls and scheduling eat your office day, this is the rebuild we run in Process Optimisation.

See Process Optimisation

Logistics operator — Greater Region

Multilingual customers, time-critical dispatch.

Challenge

Dispatchers were drowning in emails and calls in four languages. Quoting a job meant reading long threads, checking capacity by phone and writing replies from scratch — and by the time a quote went out, the customer had often booked elsewhere.

Approach

AI triage now reads and classifies every inbound request, drafts a reply in the customer's language and suggests dispatch options from live capacity. Dispatchers approve, adjust and send — they stopped being translators and typists and went back to being dispatchers.

Outcome

Quote response time down 70% — the dispatch team handles twice the volume.

In a market where the fastest quote wins the job, speed turned out to be the whole business case.

Could this be you? One inbox, many systems, a partner across the whole chain — this is The Complete AI Journey in practice.

See The Complete AI Journey

Professional services firm — law & advisory

Knowledge locked in documents and inboxes.

Challenge

Associates kept re-researching questions the firm had already answered. The knowledge existed — in old memos, closed matters and personal inboxes — but no one could reach it. Client intake moved slowly for the same reason: every conflict check and engagement letter started from zero.

Approach

We built a private knowledge assistant over the firm's own documents — precedents, memos and matter files — with access controls that respect confidentiality. AI-guided intake now runs conflict checks and drafts engagement papers, with partners approving every step.

Outcome

Research starts from 80% done; intake-to-engagement time halved.

The firm's knowledge finally compounds — every question answered once makes the next one faster.

Could this be you? Knowledge, governance and foundations that outlast any single tool — the heart of Future-Ready Business.

See Future-Ready Business

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